FAQs

Frequently Asked Questions

Where does Morixa ship?

Morixa currently ships to customers within the United States only.

How long does order processing take?

Orders are processed within 1–3 business days.

Our order processing cutoff time is 5:00 PM New York time.

How long does delivery take?

After processing, estimated delivery takes 5–11 business days.

Delivery times are estimates and may vary depending on the delivery carrier and destination.

Is shipping free?

Yes. Standard shipping is free on all orders.

Which carriers does Morixa use?

Orders may be shipped through USPS, UPS, FedEx, DHL, or other available carriers.

What payment methods do you accept?

We accept:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All prices are displayed in U.S. dollars (USD).

Can I return an item?

Eligible products may be returned within 30 business days of delivery, subject to the conditions in our Return and Refund Policy.

Customers are responsible for return shipping costs.

Which products cannot be returned?

Returns are not accepted for products that have been used, worn, washed, or damaged after delivery; items with removed tags, labels, or stickers; products without their original packaging or components; products showing stains, odors, smoke smell, pet hair, or other signs of use; customized, personalized, or made-to-order products; clearance or final-sale items marked as non-returnable; gift cards and digital products; products damaged through misuse, accidents, negligence, or unauthorized repairs; items returned after the eligible return period; products with missing included components; or items returned without required prior authorization.

For damaged or incorrectly shipped products, an uncut unboxing video clearly showing the product and the issue is required.

Who pays for return shipping?

The customer is responsible for return shipping costs.

How long does a refund take?

Approved refunds are processed within 5–10 business days.

Refunds are issued to the original payment method.

How can I contact Morixa?

You can contact us at:

Email: support@morixa.shop
Phone: +1 315-344-1585

Email support is available 24/7.

Business Address:
Morixa
445 Albee Square W
Brooklyn, NY 11201
United States