Refund policy

At Morixa, we want you to be satisfied with your purchase. This Return and Refund Policy explains when products may be returned and how refunds are processed.

Return Window

You may request a return within 30 business days of delivery.

Before sending an item back, please contact Morixa Support at support@morixa.shop to receive return instructions and, where applicable, return authorization.

Return Conditions

To be eligible for a return, the product must be in its original condition. The following items are not eligible for return:

  • Products that have been used, worn, washed, or damaged after delivery.

  • Items with the original tags, labels, or stickers removed.

  • Products returned without their original packaging, box, wrapping, or protective materials.

  • Items returned without accessories, manuals, free gifts, or other components included with the original purchase.

  • Products with stains, odors, smoke smell, pet hair, or other visible signs of use.

  • Customized, personalized, or made-to-order products.

  • Clearance, final-sale, or items marked as “Non-Returnable,” unless they are defective, damaged, or incorrectly shipped.

  • Gift cards and digital products.

  • Products damaged due to misuse, accidents, negligence, or unauthorized repairs.

  • Items returned after the eligible return period has expired.

  • Products returned with missing parts or components that were included at the time of delivery.

  • Items returned without prior return authorization, where applicable.

  • Returns where we do not receive an uncut unboxing video clearly showing the product and the issue.

Return Shipping

Customers are responsible for the cost of return shipping.

Approved returns should be sent to:

Morixa
445 Albee Square W
Brooklyn, NY 11201
United States

Refunds

Once an eligible returned product has been received and reviewed, refunds are processed within 5–10 business days.

Approved refunds are issued to the original payment method used for the purchase.

The amount refunded is subject to the eligibility of the returned product under this policy.

Contact Us

For return or refund questions, please contact:

Morixa
Email: support@morixa.shop
Phone: +1 315-344-1585

Support is available 24/7 by email.